Frequently Asked Questions

COVID 19 UPDATE

Business as usual!  We will continue to dispatch your orders on a daily basis.  Note that due to high demand for our toys, games and puzzles we are working around the clock to ensure prompt dispatch for all orders.  We still aim to achieve same day or next business day dispatch but please be patient with us as we manage the unseasonally high demand in orders, some delays may occur.  We will contact you if there will be a significant delay with your order.

 Please ensure you leave clear delivery instructions at the checkout if you have a preferred location for the courier or postie to leave your parcel.  We need them now more than ever so protecting our delivery partners is important to all of us!

Stay safe, stay healthy! 

Jane & The Team

ORDERS & DELIVERY TIMES

Please refer to our Shipping Information page here - rainbowfun.com.au/shipping

CLICK & COLLECT - FREE PARCEL PICK UP in store.  Order online and collect from the Rainbow Fun Sunshine Coast store at Noosa Heads, we are located at 16-18 Sunshine Beach Road, Noosa Heads.  Note that items coming from our Sydney warehouse may take 3-4 days to arrive in store.

Afterpay Now Available!
The future in retail is here...Afterpay is now available in store to make your Rainbow Fun shopping experience even easier. Buying your toys with Afterpay means you can Buy Now, Play Now, Pay Later!  With no minimum spend you can shop now, pay later and it's all interest free!  Better than layby, you get the goodies straightaway and pay it off over 4 manageable fortnightly payments. To process your order with Afterpay just proceed to the checkout and choose Afterpay as your payment option and follow the steps. Simple!  The full Afterpay terms & conditions can be found on the Afterpay website here. IMPORTANT: Please choose carefully!  Change of mind refunds for purchases made with Afterpay are subject to the Afterpay non-refundable merchant fees of 6% of the order total plus the 30c transaction fee. We are unable to recoup these transaction costs from Afterpay when an order is cancelled.

Do I need a PayPal account to check out with PayPal Express?
No, you do not need to have a PayPal account to use the PayPal Express option at the Checkout.  The PayPal Express secure payment gateway accepts any credit card for payment.

How can I tell if an item is in stock?
Any items on our web store with the ADD TO CART option are currently in stock.  On rare occasions when a last item in stock is ordered and processed and the stock isn't available in our warehouse we will contact you immediately and give you the option of a refund or a Backorder of the item depending on availability of more stock. There is an "Email Me When Back in Stock" option if you would like to receive an email notification when an out of stock item is restocked.

Can I Pre-Order an Out of Stock item?
Some items currently out of stock are available for Pre-Order, the "Pre-Order" option button will be shown on the product listing.  If an item is due to be re-stocked fairly quickly you will see an option to Pre-Order the item and a date that the stock will be available in-store. Product orders that include a pre-order item are held until ALL items are in stock to avoid a double shipping fee.  Please email us if you would like your other ordered items sent separately, additional shipping fees may apply.

Foreign Currency?
We have a currency converter for foreign currency, you can find this on the top right of the page.  Your currency can be selected via the drop down window.

How do I place an NDIS order?
Rainbow Fun are a registered NDIS provider, details on how to place an order for an NDIS recipient can be found on our NDIS page here - rainbowfun.com.au/NDIS-provider