Frequently Asked Questions



Please refer to our Shipping Information page here -

How can I tell if an item is in stock?
Any items on our web store with the ADD TO CART option are currently in stock.  On rare occasions when a last item in stock is ordered and processed and the stock isn't available in our warehouse we will contact you immediately and give you the option of a refund or a Backorder of the item depending on availability of more stock. There is an "Email Me When Back in Stock" option if you would like to receive an email notification when an out of stock item is restocked.

Can I Pre-Order an Out of Stock item?
Some items currently out of stock are available for Pre-Order, the "Pre-Order" option button will be shown on the product listing.  If an item is due to be re-stocked fairly quickly you will see an option to Pre-Order the item and a date that the stock will be available in-store. Product orders that include a pre-order item are held until ALL items are in stock to avoid a double shipping fee.  Please email us if you would like your other ordered items sent separately, additional shipping fees may apply.

Foreign Currency?
We have a currency converter for foreign currency, you can find this on the top right of the page.  Your currency can be selected via the drop down window.

How do I place an NDIS order?

Details on how to place an order for an NDIS recipient can be found on our NDIS page here -