Shipping

RAINBOW FUN SHIPPING INFORMATION

DELIVERY TIMES

Delivery times will vary depending on your location, our orders are dispatched daily from our Noosa warehouse, to obtain an estimated delivery time to your location visit the Australia Post website here Australia Post Delivery Times and enter our postcode 4567 and yours.  We use both courier services and Australia Post for our deliveries and choose the fastest delivery service for your location.  Remember delivery times are only an estimate so if you require your order by a specific date allow an additional 2 business days to be safe or utilise the express shipping option.   

Shipping Australia Wide - Parcel Tracking & Delivery Times

Large orders and bulky items over 5kg and deliveries to remote areas will incurr an additional shipping charge, we will contact you if your order is over the 5kg limit and has additional shipping charges. 
We currently use a range of shipping providers based on the fastest delivery service for your area, this means our customers have the advantage of next business day delivery for express orders within the 1 day express network and the fastest possible delivery times for standard delivery.

Though we guarantee to dispatch your order in a timely manner from our warehouse we cannot guarantee delivery times, once the parcel is out of our hands we rely on our carriers to deliver your parcel within their delivery guidelines.  It should be noted that though the delivery times are usually very accurate they are not 100% guaranteed and unforseen delays can happen, we recommend you allow additional time for your parcel to arrive in the event of any unforseen delays.  This is especially important during unusual weather events or peak periods around Christmas time.  Delivery service updates are available here auspost.com.au/service-updates

All our parcels are sent with Authority to Leave at your home.  If you DO NOT have a secure location for your parcel to be left unattended by the courier please select the Signature On Delivery option at the checkout to ensure your items are not left unattended.  NOTE parcels delivered Authority To Leave are NOT covered by insurance as we cannot guarantee the security of parcels delivered without a signature.

If your address can only receive items via Australia Post or you have a specific location you would like the parcel to be left please ensure you specify this in the Delivery Instructions box at the checkout. 

Deliveries to remote areas and some large/bulky items or orders over 5KG will occur an additional fee.  We will contact you with a shipping price on orders over 5kg.

CLICK & COLLECT

Click & Collect is available from our shop Mond-Sat , shop 4a, 16 Sunshine Beach Road, Noosa Heads. 

ORDER TRACKING 

IMPORTANT:  Please follow the tracking information on your parcel! 

Upon dispatch of your order you will be emailed a dispatch notice with a consignment number for tracking your order online via the carrier website.  When you place your order please add Rainbow Fun as a safe sender to your inbox to avoid dispatch information going into your junk mail folder.  The dispatch email contains your parcel tracking number and the carrier name and website for online tracking of your parcel.

We recommend you keep up to date with your parcel location so you are aware of when your parcel is due to arrive and can contact us promptly if there are delivery issues.  If a courier leaves a card for your item you must contact them promptly to arrange re-delivery or your item will be returned to us.  Additional shipping fees apply for redelivery of parcels.  

To track your order enter the order details on our order tracking page here.  We recommend you follow your parcel tracking closely and contact us if you have any concerns about your parcel if it is taking longer than expected.  If you do not receive your parcel within a reasonable delivery time or have any problem tracking your order please contact us on hello@rainbowfun.com.au and let us know, we will launch a delivery investigation with our carrier on your behalf.

PARCEL RETURNS

Parcel returns due to incorrect or insufficient delivery information may incur additional shipping fees for us to resend the parcel, note these items may also incur a Return To Sender fee which is charged by our carrier to return the parcel to us.  To avoid parcel returns please ensure you supply us with the correct delivery information when you place your order to ensure we can deliver your parcels in a timely and efficient manner.  Use the Delivery Instructions box at the checkout to specify a safe location to leave your parcel or choose Signature On Delivery if you do not wish your parcel to be left unattended.  Delivery fees are NOT refunded on parcels returned due to non-collection of parcels, insufficient or incorrect delivery addresses.  Note that parcel returns may also take longer than regular delivery times.

INTERNATIONAL SHIPPING

We no longer ship internationally.