Returns & Refunds Policy
Here at Rainbow Fun Australia we have carefully curated and hand selected all of the products in our store. We only select from the best brands of creative toys, educational toys, eco toys, books, games and puzzles for kids. We happily stand by all the beautiful products in the Rainbow Fun store and offer our customers a full Product Replacement Guarantee on any item you purchase from us if the item is found to be defective or faulty in any way.
Damaged or Faulty Item Returns
If you have a faulty product please email us via the Contact Us page with details about the product, the fault, date of purchase and order number. We will provide you with the return shipping label for the return of your faulty item and arrange for a replacement item to be dispatched ASAP.
Change of Mind Returns & Refunds
We understand that shopping online can sometimes mean the items you purchase are not quite what you expected when you receive them. Our mission is to help you find the best possible product for you or your child which is why we are happy for our customers to return their items within 60 days of purchase. Shipping costs for returning change of mind items are not covered by Rainbow Fun. To obtain a refund items must be returned unopened and in their original condition, customers can opt to receive an exchange, store credit or refund. Refunds & store credits are only issued once the item/s are received by our warehouse. (NOTE: The refund amount you will receive is for the invoice value of your item/s only and does not include the postage charges.)
Please choose carefully! Afterpay refunds are subject to Afterpay fees. Refunds for purchases made with Afterpay are subject to the Afterpay non-refundable merchant fees of 6% of the order total plus the 30c transaction fee. We are unable to recoup these transaction costs from Afterpay when an order is cancelled or returned for a refund.
To lodge a request for a return or refund please go to the Resolution Centre below or email us via the Contact Us page.
Thank you for shopping with us!
Rainbow Fun Team