Returns & Refunds Policy
Here at Rainbow Fun Australia we have carefully curated and hand selected all of the products in our store. We only select from the best brands of creative toys, educational toys, eco toys, books, games and puzzles for kids. We happily stand by all the beautiful products in the Rainbow Fun store and offer our customers a full Product Replacement Guarantee on any item you purchase from us if the item is found to be defective or faulty in any way.
If you have a faulty product please email us at firstname.lastname@example.org with details about the product, the fault, date of purchase and order number. We will provide you with the mailing address for the return of your faulty item and arrange for a replacement item to be dispatched ASAP.
We understand that shopping online can sometimes mean the items you purchase are not quite what you expected when you receive them. Our mission is to help you find the best possible product for you or your child which is why we are happy for our customers to return their items within 60 days of purchase. Refund items must be returned unopened and in their original condition and receive an exchange, store credit or refund. Refunds & store credits are only issued once the item/s are received by our warehouse. (NOTE: The refund amount you will receive is for your item/s only and does not include the postage charges.)
Please choose carefully! Afterpay refunds are subject to Afterpay fees. Refunds for purchases made with Afterpay are subject to the Afterpay non-refundable merchant fees of 6% of the order total plus the 30c transaction fee. We are unable to recoup these transaction costs from Afterpay when an order is cancelled.
To lodge a request for a return or refund please go to the Resolution Centre below.
Thank you for shopping with us!
Rainbow Fun Team